Ford has issued a recall for nearly a million trucks and SUVs because their owner’s manuals are missing information that is required by law. The information relates to the adjustment and removal of certain head restraints in the vehicles, which could affect the safety of the occupants in case of a crash.
The recall affects the following models:
– 2018-2023 Ford Expedition and Lincoln Navigator SUVs equipped with third-row seats
– 2019-2023 Ford F-250, F-350, F-450, F-550, and F-600 Super Duty trucks in SuperCab or regular cab configurations with the three-passenger front bench seat
According to Ford, the owner’s manuals for these vehicles do not include instructions for adjusting or removing certain head restraints, as required by the Federal Motor Vehicle Safety Standard. This could increase the risk of injury if the vehicle is involved in an accident and the head restraints are not properly positioned or secured.
Ford said it first learned of the issue on May 11 and determined that it was due to human error in the review process. The automaker said it is not aware of any reports of accidents or injuries related to the missing information.
To fix the problem, Ford will mail customers an owner’s manual supplement with the correct information. The supplement will also include instructions to place it in the glovebox with the other owner’s information guides. Ford will begin notifying owners on July 10.
Customers who have questions or concerns can contact Ford’s customer service at 1-866-436-7332 or visit www.ford.com/recalls to check their vehicle identification number (VIN) and see if their vehicle is affected by the recall.
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